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Acceptable Usage Policy
DSL Modem Returns
Please follow these instructions carefully
If, after speaking with tech support, you've determined that you need to return your DSL modem here's how:

All DSL modem returns need to include:
  • modem
  • power supply


In the return address include account number, like:
John D.
Account 123456789
123 Street Rd.
Local, PA 12345

To return and exchange a defective modem for a replacement please ship your modem to:
Atlantic Broadband
Attn: DSL modem exchange
201 South Mechanic Street
Cumberland, MD 21502

To return a modem for a DSL account which is being caneclled please ship your modem to:
Atlantic Broadband
Attn: DSL modem cancellation
201 South Mechanic Street
Cumberland, MD 21502

*The DSL modem remains the property of Atlantic Broadband and must be returned or you will be charged $50 for the modem.
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